Digital Product Refund Policy

Effective Date: July 30, 2026

EAZY Connection Publishing sells downloadable digital products. Customers receive access to purchased files electronically after successful payment.

Because digital products cannot be physically returned, purchases are generally final once the download has been delivered or accessed.

Requests We Will Review

We will review refund or replacement requests involving:

  • Duplicate charges

  • A file that was not delivered because of a verified technical problem

  • A corrupted or unusable file that we cannot replace

  • A product that is materially different from its published description

  • A refund required by applicable law

Before requesting a refund, please contact join@eazyconnection.com and include your name, order number, purchase date, product name, and a description of the problem.

Requests should be submitted within 14 days of purchase. We may first attempt to restore access, resend the file, or provide a working replacement. Approval is determined after reviewing the order and reported issue.

Refunds will not ordinarily be issued because a customer changed their mind, did not use the product, purchased the wrong product, lacked compatible software, or expected results that were not promised.

Nothing in this policy limits any non-waivable rights provided by applicable law.

Last updated: July 30, 2026